We want every Myron Design object to arrive as described. Contact us before returning anything so we can confirm eligibility and provide the correct instructions.
Return Window
You may request a return within 14 days of confirmed delivery. To qualify, the item must be unused, uninstalled, and in its original condition with all accessories and protective packaging. Proof of purchase is required.
Handmade Concrete Characteristics
Small air marks, tonal variation, fine surface lines, and slight differences in texture are inherent to hand-cast concrete. Variations consistent with the photographs and product description are not considered defects.
Damaged, Defective, or Incorrect Items
Email support@myrondesign.com within seven days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. After review, we will provide an appropriate remedy, which may be a replacement, replacement component, repair, partial refund, or full refund. Do not discard the item or packaging until the claim is resolved.
Non-returnable Items
- Personalized, custom-made, or specially commissioned products, unless damaged or defective.
- Items returned after the return window or without prior approval.
- Items showing use, installation, modification, accidental damage, or missing original parts or packaging.
- Gift cards and downloadable products.
Return Shipping
For a change-of-mind return, the customer is responsible for tracked and adequately insured return shipping. Original outbound shipping charges are non-refundable, and where shipping was included in the product price, the actual outbound shipping cost may be deducted from the refund. If we confirm that an item was damaged, defective, or incorrect, we will provide return or disposal instructions and cover the reasonable approved cost where a return is required.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5-10 business days for processing after approval; your bank or card provider may require additional time to post the credit. Customs duties, taxes, brokerage fees, and unapproved shipping expenses are not refundable.
Cancellations
Cancellation requests should be sent as soon as possible. We can cancel an order before processing or production begins, but cancellation is not guaranteed once an item has entered production, been packed, or been dispatched.
To start a return or claim, email support@myrondesign.com. Returns sent without approval may be refused.