Myron Design ships handcrafted concrete objects from Hong Kong. Because concrete pieces are heavy and fragile, every order is packed to protect edges, surfaces, and lighting components in transit.
Order Processing
In-stock orders are normally prepared within 3-7 business days. Made-to-order products, large orders, and products requiring additional electrical checks may take longer. If an order requires additional time, we will contact you using the email address provided at checkout.
Shipping Destinations and Charges
Available shipping destinations and charges are shown at checkout. Availability may depend on the product’s weight, dimensions, and electrical specification. If no shipping method appears for your destination, contact support@myrondesign.com for a shipping review before ordering.
Estimated Transit Time
International delivery usually takes 7-20 business days after dispatch. Remote destinations, customs inspections, peak seasons, and carrier disruptions can extend this estimate. Delivery dates are estimates and are not guaranteed.
Tracking
When tracking is available, the tracking number is sent by email after dispatch. Tracking events may take several business days to update after the parcel leaves Hong Kong.
Customs, Duties, and Taxes
Import duties, taxes, brokerage fees, and other destination charges are not included unless checkout expressly states otherwise. The recipient is responsible for these charges and for providing any information required by local customs authorities. We cannot mark commercial orders as gifts or declare an inaccurate value.
Address Changes and Delivery Problems
Check the delivery address carefully before payment. Contact us as soon as possible if a correction is needed; an address cannot always be changed after dispatch. Additional charges caused by an incorrect address, refusal, failed delivery, or unclaimed parcel may be deducted from any refund.
Damage in Transit
Report visible damage within seven days of delivery. Include the order number and photographs of the product, internal protection, shipping label, and outer carton. Keep all packaging while the carrier claim is reviewed. See our Returns & Refunds Policy for details.